We want you to love your purchase. If something isn't right, this policy explains how returns, exchanges and refunds work for orders placed on kalliora.com.
Return window
You may return eligible items within 30 days of delivery for a refund to your original payment method.
Eligibility
- Items must be unused, unwashed and in their original condition and packaging, with all tags, parts and accessories included.
- Proof of purchase (your order number) is required.
Non-returnable items
- Gift cards.
- Items marked "Final Sale" on the product page.
- Opened personal care or hygiene products (for example, opened bath or body products), unless defective.
How to start a return
- Email support@kalliora.com with your order number and the item(s) you would like to return.
- We will reply with return instructions and the return address. Please do not send items to our business address without a return authorization.
- Pack the item securely and ship it using a trackable method.
Return shipping costs
- Defective, damaged or incorrect items: we cover return shipping, or send a replacement at no cost.
- All other returns: the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 3 business days of inspection. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
Items returned in a used, damaged or incomplete condition may receive a partial refund or be returned to you.
Damaged or defective items
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including shipping.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Order cancellations
You may cancel your order for a full refund at any time before it ships by emailing support@kalliora.com. Once an order has shipped, it can be returned under this policy.
Chargebacks and disputes
If you have an issue with your order, please contact us first — we resolve most issues within one business day. This helps avoid delays associated with card disputes.
Contact
Kalliora LLC · support@kalliora.com